Shipping Policy

Last updated: August 2026

Thank you for shopping with The Puppy Mart.

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are:

• Canada: 7–15 business days
• United States: 7–15 business days
• International: 10–20 business days

Please note that delivery estimates may vary due to customs, weather conditions, or carrier delays.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email.

Shipping Costs

We are pleased to offer FREE standard shipping on all orders, with no minimum purchase required.

There are no hidden shipping fees, your total shipping cost will always be $0.00 at checkout.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@thepuppymart.com, and we'll work with the shipping carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping charges may apply.