Return & Refund Policy

Last updated: August 2026

At The Puppy Mart, we want you and your furry friend to be happy with every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unopened, and in its original condition.
• Be returned in its original, unopened packaging with all tags, manuals, and accessories included.
• Show no signs of wear, use, damage, or alteration.
• Be accompanied by proof of purchase.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or are no longer in their original packaging.

To request a return, please contact us at support@thepuppymart.com before sending your item back. Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Perishable items
• Gift cards
• Clearance or final sale items
• Products that have been opened, used, or damaged after delivery

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card provider.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@thepuppymart.com. Include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

support@thepuppymart.com